Start Your Journey With KNACK
Customer Relationship Management (CRM)
First Time CRM Selection, Configuration, & Implementation
CRM Hygiene & Best Practices
CRM Audit & Integration with Tech stack
Master your data, know your customers, & see your progress with quality and simplicity from day 1.
Product Organization Set-Up & Best Practices
A good Product organization ensures the correct problems are being identified and the most valuable opportunities are seized.
User Feedback Management: Ensure your customer’s voices are being heard and acted upon.
Product Lifecycle: Jumping straight to solutions can be detrimental to a young product, we can help you organize your development lifecycle.
Product Organization Best Practices: We can help any team build structure, workflows, and habits of a mature product organization.
The Post-Sale BluePrint
Knack provides your business with the essentials for starting and scaling your customer service, customer success, and customer training motions.
Customer Service & Support: The tools and habits that build your reputation for excellence and care.
Customer Success & Onboarding: The processes, data, and skills it takes to take a customer from a signed customer to a brand evangelist.
Customer Training & Enablement: You make tools that people want to use, now reduce the friction to achieving value with targeted customer training and enablement.
Ongoing Maintenance for Your Critical Systems
Your key systems simply need to work, no questions asked. Rely on Knack for ongoing maintenance and support for the tools you and your customers rely on.
HubSpot
Salesforce
Zendesk
FreshDesk
Intercom
LearnUpon
TalentLMS
Docebo
Absorb
Zapier
Microsoft Power Automate
Pendo
FullStory
… And More!